Assured Warranty

Promom Assured Warranty Policy

At Promom, we take pride in the quality and reliability of our products, understanding they play a crucial role in the daily lives of mothers. Our Assured Warranty reflects this commitment.

Coverage

  • The main unit of Promom products is covered by a 1-year warranty from the date of purchase, protecting against defects in materials and workmanship when used as intended.
    In the case of breast pumps, please note that the main pump unit is not waterproof, and any form of liquid damage — including water, milk, or other liquids — is not covered under warranty.

  • This warranty applies only to the original purchaser and is non-transferable.

  • Accessories provided with the main unit are not covered under this warranty as their wear and tear is subject to individual usage patterns.

Warranty Service

  • For service under this warranty, please contact us via WhatsApp text at 9919111155 with a valid proof of purchase.

  • Our customer service team will guide you through the process and may ask for images or further information to assess the claim.

  • Warranty claims are subject to verification and approval by Promom.

  • Depending on the issue, we may repair or replace the product with an equivalent new or refurbished unit.

  • In certain cases, we might need to call back the product to our center for a detailed inspection by our technical team to understand the defect and provide a solution. The return, inspection, and warranty assessment process may take 7 business days from the date of receipt.

  • Return pickups will be provided for free by the company in such cases. However, please note that while return pickups are free, customers may be required to bear the logistics cost for forward shipping in case of exchanges.

  • The final determination regarding warranty claims for the pump hub unit will be made by our technical team, and detailed proof of the assessment will be shared with the customer.

Conditions

  • Warranty is applicable for manufacturing defects and does not cover damage due to misuse, unauthorized repairs, accidental damage, or conditions beyond normal use.

  • In the event of a replacement, the replacement product will have the same warranty duration as the original purchase.

  • We are not liable for any indirect damages or losses incurred.

Exceptions

  • The warranty does not apply if the product is not used according to the instructions in the manual.

  • Damage caused by external factors such as power surges, natural disasters, or improper handling is not covered.

  • Any physical damage, aesthetic deterioration due to regular use, or issues due to unauthorized modifications are not covered.

  • Promom products are designed as single-user items. Sharing the product may void the warranty and is not recommended for hygiene and safety reasons.


Accessories Warranty Policy

Accessories such as valves, diaphragms, flange inserts, milk collectors, breast shields, and other consumable parts are designed for regular use and are subject to wear through pumping, cleaning, sterilization, and normal handling.

To ensure optimal suction performance, pumping efficiency, and hygiene, we recommend replacing consumable accessories periodically. In particular, the duckbill valve should be replaced every 2–3 months, or sooner if you notice signs of wear, reduced suction, tearing, deformation, or damage.

Warranty Coverage

As consumable components, accessories are not covered under the standard 1-year product warranty applicable to the main pump unit. However, we do provide limited coverage against manufacturing defects as outlined below:

Within 3 Months of Purchase

If an accessory is found to have a manufacturing defect within 3 months of the original purchase date, it will be replaced after verification by our technical team.

  • Replacement accessory: Covered under warranty
  • Shipping/delivery charges: Applicable and payable by the customer

After 3 Months of Purchase

Accessories are considered consumables and are not covered under warranty after 3 months from the purchase date.

Any replacement required after this period can be purchased separately at the prevailing spare parts price.

Important Notes

  • All accessory warranty claims are subject to inspection and approval by our technical support team.
  • Warranty applies only to verified manufacturing defects.
  • Warranty does not cover:
    • Normal wear and tear from regular use
    • Reduced performance due to expected product life
    • Damage caused by improper handling, assembly, or storage
    • Incorrect cleaning or sterilization
    • Cuts, tears, deformation, or physical damage
    • Liquid damage or misuse
    • Damage caused by using non-compatible parts or accessories

For any warranty claim or replacement assistance, please contact our customer support team with your order details and clear photos/videos of the affected accessory.

For any further inquiries or to initiate a warranty claim, please reach out to us  via WhatsApp text at 9919111155 Our team is dedicated to ensuring your satisfaction and will assist you in resolving any issues covered under our Assured Warranty.